Privacy Policy

Sujay Urological Hospital, Vadodara respects your privacy and is committed to protecting the personal information you provide to us through this website.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Age or date of birth, where required
• Gender, where required
• Mobile/telephone number
• Email address
• Address or location information
• Appointment preferences
• Information provided through enquiry or contact forms
• Information voluntarily provided regarding your healthcare requirements
• Payment-related information where online payment facilities are available

We request that you provide only information that is necessary for the purpose for which it is being collected.

2. How We Use Your Information

Information collected through the website may be used to:

• Respond to enquiries
• Schedule or manage appointments
• Contact you regarding your appointment or enquiry
• Provide information about Hospital services
• Process payments where applicable
• Improve our website and patient experience
• Maintain website security
• Comply with applicable legal and regulatory requirements
• Communicate with you regarding services where permitted by applicable law

We do not use personal information for purposes unrelated to the reason for which it was collected unless permitted or required by applicable law.

3. Medical Information

If you voluntarily provide medical or health-related information through the website, we will handle such information with appropriate care and use it only for legitimate purposes connected with providing or facilitating healthcare services, responding to your request, or as otherwise permitted or required by law.

For detailed medical records, patients may be required to follow the Hospital’s designated medical-record or patient-service process.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality, understand website usage, maintain security, and enhance the user experience.

You may be able to control or disable cookies through your browser settings. Certain website functions may not work properly if cookies are disabled.

Where third-party analytics or similar services are used, their respective privacy policies may also apply.

5. Sharing of Information

We may share personal information where reasonably necessary with:

• Doctors and healthcare professionals involved in your care
• Hospital staff and authorised service providers
• Technology, hosting, communication, or payment service providers
• Government authorities or regulatory bodies where required by law
• Other parties where you have provided appropriate consent or where disclosure is otherwise permitted or required by applicable law

We do not intend to sell your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for providing healthcare services, fulfilling legal or regulatory obligations, resolving disputes, maintaining records, or for other legitimate purposes.

Medical records may be retained in accordance with applicable laws, regulations, and professional requirements.

8. Children’s Privacy

The website is not intended to encourage children to independently submit personal information.

Where healthcare services are sought for a minor, information may be provided by a parent, legal guardian, or authorised representative, subject to applicable law.

9. Third-Party Services and Links

Our website may use or link to third-party services, including appointment platforms, payment gateways, maps, social-media platforms, analytics services, or other external websites.

Information submitted directly to such third parties may be governed by their own privacy policies. We recommend reviewing the privacy policies of those services before providing information.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to request access, correction, updating, or other actions relating to your information.

To make a privacy-related request, please contact us using the details provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

For privacy-related questions, requests, or concerns, please contact: